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'Best Patient Friendly Hospital´ - AHPI Healthcare Excellence Award (2017)


KIMS Hospital, Hyderabad, has received AHPI Award 2017 - Patient Friendly Hospital category for Telangana Region

KIMS hospital, Hyderabad has receive prestigious “AHPI Award 2017” - Patient Friendly Hospital category in Telengana region

This award was given after assessment was done in the Month of Jan, 2017

The award ceremony has taken place during AHPI Global Conclave on 10th February 2017 at Hotel ITC Grand Chola, Chennai

The award was received by Dr. Aloke Mullick - COO, KIMS Hospitals from J.

Radhakrishnan, IAS, Principal Secretary to Govt. of Tamil nadu

Upon receiving the award, (Dr. Aloke Mullick - COO, KIMS Hospitals ) said , “AHPI Award 2017” in Patient Friendly category is another milestone for KIMS hospital as we continue to provide best in class quality healthcare to our patients.

Following are the Assessment criteria for Patient Friendly Hospital Awards


Hospital Website

a. Updated with details of Services, Timings, Doctors, Emergency contacts, Corporate & Insurance affiliations

b. Provision for sending enquiries, giving feedback, fixing appointments


Access to Hospital

a. Ease of entry for Patients, their vehicles & Emergency vehicles

b. Availability of ramp with wheel chairs and stretchers near entrance

c. Earmarked Parking, with attendants for directions & assistance


Reception Area

a. ‘May I Help You’ Counter located prominently with trained staff

b. Help desk dedicatedly for Insurance Patients

c. Waiting area spacious, clean, well lit & ventilated, with all amenities


Patient Safety

a. Established & documented Patient Safety Programme in place.

b. Air quality maintained in critical areas like ICUs & OTs


Patient Feedback

a. Procedure in place for Patients to lodge complaints, make suggestions

b. Internal surveys done regularly covering 10% of Patients

c. Third Party Surveys done regularly by recognised Agencies

d. Procedure in place for protection of patient’s rights and responsibilities.


Social Responsibilities

a. Fire Safety & Environment Protection Regulations complied

b. Defined and implemented Corporate Social Responsibility Program

c. Green initiatives to preserve natural resources undertaken


Other Aspects

a. Attendants provided with amenities for rest, bath, toilets and refreshments

b. Staff regularly trained in soft skills, handling patients

c. Adequate space, ambience and amenities provided for waiting patients in different specialty wards in general and Mother & Child in particular.





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