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EMERGENCY

040-44885000
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Rights & Responsibilities

Patient Rights

At KIMS, we support your right to know about your health and illness, and your right to participate in decisions that affect your well-being.

  • Patient rights are respected and protected in KIMS hospital and they are informed about their rights as well as responsibilities.
  • The patient rights and responsibilities are given in the case sheet. Patients and families are informed of their rights and responsibilities in their local languages.
  • Programs are conducted to create awareness among staff regarding the patient rights.
  • Confidentiality of all records and communications to the extent provided by law.
  • Patients are to receive care meeting the highest standards regardless of Race, Religion, National origin, disability, gender, sexual orientation, age, Military service, or source of payment for care.
  • The name and specialty of the physician or other person responsible for your care or for coordinating your care will be informed to you as and when required.
  • Be informed about and participate in decisions about your care, including informed consent to the extent provided by law.
  • A clear explanation of proposed treatments and procedures, including:
    • Potential benefits and drawbacks
    • Potential problems in recovery
    • The likelihood of success.
  • The possible results of non-treatment and any significant alternatives. Information about outcomes of care, including unanticipated outcomes, you will be made to participate in care decisions.
  • To refuse treatment to the extent permitted by law and to be informed of medical consequences of his/her action.
  • To accept his/her willingness to be transferred to another hospital/ consultant.
  • If the hospital proposes to engage in or perform human experimentation affecting his/her care or treatment, the patient has the right to refuse to participate in such research projects.
  • To know what hospital rules and regulations are applicable to his/her conduct as a patient.
  • To be examined in privacy and to have a person of the same sex present when being examined or treated by someone of the opposite sex.
  • Participate in ethical decisions that arise in the course of your care.
  • Require a smoke free environment.
  • An explanation of the cost of proposed treatment.
  • Examine and explanation of an itemized bill.
  • Organization addresses patients cultural & religious needs.
  • You have the right to receive information about how you can get assistance with concerns, problems, or complaints about the quality of care or service you receive, and to initiate a formal grievance process with the medical center. Patient Care Executives are present on every floor for your immediate assistance. Patient Feedback & Suggestions boxes are located at various points in the Hospital. We value your feedback and are continually striving to improve. Patient Services Contact No: 040-44885436/39. Timings: 9:00 a.m. to 5:00 p.m. Monday to Saturday

Patient Responsibility

To ensure KIMS is able to provide you with the best care possible, we ask that you accept the responsibility to:

  • Provide accurate and complete information regarding your identity, medical history, hospitalizations, medications, dietary supplements, and current health concerns.
  • Follow treatment plans recommended by physicians and other health care providers working under the attending physician's direction. Let care providers know immediately if you need clarification or do not understand your plan of care or the health instructions you are given.
  • Participate and collaborate in your treatment and in planning for post-hospital care.
  • Be part of the pain management team. If you are receiving pain medications, ask your medical team about pain management options. Use pain medication as prescribed and provide feedback if certain methods are not working well for you.
  • Be considerate and respectful of other patients and medical center personnel. Do what you can to help control noise, and ensure that your visitors are considerate as well. Be respectful of medical center property.
  • Follow medical center rules and regulations, including the use of tobacco, alcohol, or illicit drugs or substances. Help ensure that your visitors are aware of and follow these rules.
  • Provide accurate and complete financial information and work with the medical center to ensure that financial obligations related to your care are met. Notify the medical center promptly if there is a hardship so that we may assist you as needed.
  • To avoid making wrongful alterations in medical records, to avoid giving wrong information or producing wrong document.
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APPOINTMENT


Note: Please be advised that this is a Request for an Appointment with a Doctor/Physician at KIMS Hospitals . Once you fill and submit the Appointment Request form above, our Digital OP Scheduling Coordinator will contact you by email or phone within 48 hours to find an appointment that best meets your needs. Please note that appointments are not made until confirmed by our Digital OP Scheduling Coordinator..

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