Hospital Refund Policy

1. Refunds for Payment Gateway & Kiosk Bookings

• UPI Payments: Refunds for cancelled bookings will be automatically credited to the original UPI account used for payment.
• Debit Card, Credit Card, Net Banking and Other Digital Payments: Until automatic settlement is implemented, refund requests will be forwarded to the Accounts Department for manual processing using the bank details obtained from patient. Wherever technically feasible, refunds will be credited to the original source of payment.

2. Identity Verification

• The hospital reserves the right to verify the identity of the person collecting or receiving the refund.
• The patient, authorised attendant, or legal representative may be required to produce a valid government-issued photo identification and supporting documents before the refund is released.

3. Accuracy of Bank Details

• The applicant is responsible for providing accurate bank account details.
• The hospital shall not be responsible for delays or failed transactions arising from incorrect or incomplete banking information. Any charges levied by the bank due to incorrect details, if applicable, may be recovered from the refund amount.

4. Refund Approval

• All refunds are subject to verification, audit clearance, and approval by the authorised hospital officials in accordance with the hospital's financial policies.

5. Policy Amendments

• The hospital reserves the right to amend or revise this Refund Policy at any time without prior notice. The policy in force on the date of processing shall apply.

Note: This policy applies to all hospital services, including OPD registrations, advance deposits, admissions, diagnostic services, procedures, and kiosk bookings, unless otherwise governed by a separate service-specific policy.